If you want to cancel/modify an order before shipping or for any urgent query, please call us : +33 558 49 89 67 Monday-Thursday 9am-6pm Friday 9am-12pm (Europe/Paris)

It's Now Cool EU

The delivery times are indicated in business days (Monday through Friday, apart from public holidays).Orders will be sent the same day if placed before 1PM or the following day.Orders placed on a Friday, Saturday, Sunday or public holiday in Europe are processed only on the following Monday or business day.

The delivery times are indicated in business days (Monday through Friday, apart from public holidays). Orders will be sent the same day if placed before 1PM or the following day. Orders placed on a Friday, Saturday, Sunday or public holiday in Europe

What if I place an order on the weekend or public holidays?

Shipment

How do I cancel my order?

When will my order be delivered?

What happens if a product I ordered is out of stock?

How do I use a promo code?

What should I do if my order is incorrect?

Is delivery free?

Order

What is the right size for me?

What can I do if my product is deficient?

Product

What is the delivery time and cost for my country?

How do I cancel an order?

How can I track my order?

How to Return an Item and Get a Refund

Returning an Item – What It Costs

I have a faulty product. What can I do?

Return

What types of payment do you accept?

How to use a promo code?

Is my payment secured?

What currency are the products displayed in?

Payment

I've forgotten my password, how can I recover it?

Do I need an account to order?

Why would I need an account?

How to create an account?

Account

Do you accept wholesale?

I would like to work for It's Now Cool Europe. Where can I apply?

Can I use a gift card on the website?

Other

Contact

What if I place an order on the weekend or public holidays?Updated 2 months ago