Please refer to our Size Chart <a href="https://impalaskate.eu/pages/size-chart">here</a>.

What is the right size for me?

Please email our Customer Service team via our contact form with your order number and details of the problem (please include pictures if possible) and we will be able to assist you further.

Please email our Customer Service team via our <a href="https://itsnowcool.eu/pages/contact" id="isPasted">contact form</a> with your order number and details of the problem (please include pictures if possible) and we will be able to assist you further.&#xA0;

What can I do if my product is deficient?

If you want to cancel/modify an order before shipping or for any urgent query, please call us : +33 558 49 89 67 Monday-Thursday 9am-6pm Friday 9am-12pm (Europe/Paris)

It's Now Cool EU

Product

How do I cancel my order?

When will my order be delivered?

What happens if a product I ordered is out of stock?

How do I use a promo code?

What should I do if my order is incorrect?

Is delivery free?

Order

What is the delivery time and cost for my country?

How do I cancel an order?

What if I place an order on the weekend or public holidays?

How can I track my order?

Shipment

How to Return an Item and Get a Refund

Returning an Item – What It Costs

I have a faulty product. What can I do?

Return

What types of payment do you accept?

How to use a promo code?

Is my payment secured?

What currency are the products displayed in?

Payment

I've forgotten my password, how can I recover it?

Do I need an account to order?

Why would I need an account?

How to create an account?

Account

Do you accept wholesale?

I would like to work for It's Now Cool Europe. Where can I apply?

Can I use a gift card on the website?

Other

Contact