Order
How do I cancel my order?
To request an order cancellation, please contact us via our contact form or email us at [email protected] We’ll get back to you as soon as possible. Please note: the cancellation window is limited to a short period after payment, so we reco
When will my order be delivered?
Orders typically arrive within 2 to 8 days, depending on when you place your order and the destination country. You’ll receive a shipping confirmation email with tracking details as soon as your order is dispatched. Here’s an overview of the process:
What happens if a product I ordered is out of stock?
If an item is no longer available, it will be automatically refunded and you’ll receive an email notification. While we have systems in place to maintain stock accuracy, high-demand or discounted items can sell out quickly. Sale pieces are often the
How do I use a promo code?
If your promo code is valid, you can enter it on the order confirmation page during checkout to apply the discount. If you received the code by email, simply copy and paste it into the promo code field at checkout.
What should I do if my order is incorrect?
If you receive an item that you did not order, please contact our Customer Service team at [email protected] Include your order number and details about the incorrect item, and we will assist you promptly.
Is delivery free?
Delivery is free on European orders over €49.95. For smaller orders, standard shipping fees apply based on your location. COUNTRIES. DELIVERY TIME. SHIPPING COST(for orders under 49,95€). France. Chronopost Standard Pickup Delivery (3-5 Business Days